Welcome to the Help Center
The Help Center is filled with short, self-help posts designed to provide you with step-by-step guides, quick fixes, and answers to common questions.
Your account details can be found in your initial Welcome Aboard email. If you no longer have this email and would like it resent, please Contact Support and we'll get that email sent to you.
If you want to upgrade or downgrade your plan, customize your setup, Contact Support and we'll get that set for you.
Server support is included with your hosting plan. Put another way, we're responsible for the hosting, and you're responsible for how you use it. You are free to use your hosting account as you wish, in accordance with our Acceptable Use Policy.
Here are some examples of what is included in your server support:
- Setting up your hosting plan
- Setting up DNS
- Setting up WordPress at a domain or subdirectory
- Capturing daily cloud backups, and performing file restores
- Helping get your SSL certificates set up in your plan
You are responsible for how you use your plan. That includes tasks like:
- Installing and updating themes and plugins
- Managing your media and storage
- Updating WordPress core
If you find yourself in a bind or don't know whether your issue is related to your server or something you are running on your server, feel free to Contact Support . We'll take a look and fix your issue if it's included in your plan, or give you a time and cost estimate for addressing the issue. Sometimes the fix is quick and easy enough that we can just do it for free!
- Log in to your Control Panel, using the credentials provided in your initial Welcome Aboard email.
- Add a website to your server by clicking "Create Virtual Server."
- Next, enter your domain name and an admin password.
- To have an up-to-date, blank version of WordPress installed at your website domain, leave "WordPress" selected in the Server Configuration Template dropdown. If you are migrating a website and do not need a blank version of Wordpress, select "Default Settings" from the Server Configuration Template dropdown.
- Click "Create Server."
(Note: To add multiple websites, repeat these steps for each website.)
For a new site, you will need to point DNS to your new server, open the site in a browser window and set up a new wp-admin account for that website.
For an existing site, you will need to migrate your website content and point DNS to your new server. If you need assistance with site migration, we offer a migration support service and would be happy to help.
The first step you want to take in setting up email accounts, is to enable mail for the website in your control panel. Here's how to enable mail for the domain:
- Launch your control panel.
- Select the domain for which you are setting up email.
- For existing websites on your server, click "Edit Virtual Server". Select the "Mail for domain enabled?" checkbox and click "Save Virtual Server."
- For new websites, open the "Enabled Features" section on the "Create Virtual Server" page. Make sure the "Mail for domain enabled?" checkbox is selected and click "Create Server."
Provide your new IP address to your DNS provider. Your IP address can be found in your welcome email or in your Control Panel. To locate the IP address in the Control Panel, log in and scroll to the bottom of the main page. Open the "IP Address Allocation" menu to see your IP Address.
We provide free DNS hosting for our WordPress hosting clients. Contact Support for more information.
It's possible your computer already has one built in, but if not, there are a number of good, free, SSH tools out there.
If you're using Mac OSX
Find the 'Terminal' application and type the following at the command prompt:
If you're using Linux
Run the same command from your own commandline.
If you're using Windows
You may need to download a free SSH client. We recommend Putty. It's free and lightweight. Just enter your server hostname, ensure that port 22 (SSH) is selected, and connect. You'll be prompted for your username and password.
If you find you need to grant SFTP access to a third party on one of your sites, you can do this from the control panel. Here's how:
- Log in to your control panel.
- Choose the domain you would like to grant third party access.
- Go to "Edit Users" and select "Add a Website FTP User." This is located on the top right.
- Choose 'SCP only' permissions
- Next, provide a link to the virtual server, the username and password you set up for them.
This will allow your third party to work with the SFTP option in Cyberduck or in other FTP programs that support SFTP (SSH File Transfer Protocol). Make sure to use port 22 to connect.
In order to directly upload files to your server, rather than through WordPress, you will need to use an application that supports SFTP (SSH File Transfer Protocol). We recommend Cyberduck because it supports SFTP and FTPS, both of which are more secure than the older FTP.
- Launch your FTP program.
- Open a connection and select "SSH File Transfer Protocol." (or specify port 22)
- Log in using your server hostname. (This information can be found in your Welcome Aboard email. Contact Support to have it re-sent to you.)
- Enter the username your control panel has listed for the desired website.
- Enter the password you set up when you created your website on the server.
- Upload your files.
If you need to upload large files, Contact Support to have your upload limit of 10 MB adjusted.
Our WordPress template allows you install WordPress at the root directory of your site. If you need WordPress installed at a subdirectory, you can do this using an FTP program.*
- First, download WordPress.
- Next, open a connection in your FTP program, and select FTP (not encrypted) or SFTP (encrypted).
- Create or locate the subdirectory on your site.
- Unzip or extract the WordPress download and place all of the contents of the "wordpress" folder into the subdirectory.
- Open a browser to your subdirectory and allow the installation script to run.
- Enter a username and password for this installation of WordPress.
- Blog away at this subdirectory on your site.
*We recommend Cyberduck because it supports SFTP (SSH File Transfer Protocol), and FTPS, both of which are more secure than basic FTP.
WordPress has a built-in media manager where you can access your media library, add new files and delete individual files. You can find the media manager by clicking Media → Library, or upload new files by clicking Add New. To remove a file, you will need to select the file and click "Delete Permanently."
The media manager provides a easy-to-use option for managing your media files, viewing file data, what posts it is attached and so forth. If you need to upload large files, Contact Support to have your upload limit of 10 MB adjusted.
If you find that you need a file you have deleted or need your site restored to a previous date, we can help. Contact Support , list the filename(s), or date you would like your site rolled back to and we'll get things set straight. All AGhosted cloud servers include backups going back a couple days, as well as a monthly snapshot. If you're interested in greater backup coverage, check out our premium backup service for only a few dollars a month!
If you are getting an error in your email that states "Googlebot cannot access CSS and JS files" on your site, remove "Disallow: /wp-includes/" from robots.txt and start a re-crawl.
If you find that you are running out of disk space, we can help you address if there are steps you can take to clear up space or whether an upgrade is in order. Contact Support to talk through your options.
Your site speed can be affected by a number of things, including your connection, plugins, and even your theme. Here are a few things you can look at to narrow down why your site speed is slower than normal.
Run a site speed test
Go to www.webpagetest.org and load the URL you would like to test. This report will show you how many requests your browser has to load before your page loads. The more requests, the longer it takes.
Review your plugins
We recommend updating your plugins, regularly, and deleting plugins you no longer use. Outdated plugins can cause page load and security issues, even if they aren't in active use! To get a performance report for you plugins, you can install P3 Plugin Profiler. This shows how plugins are running your site. More often than not, the plugins that cause site speed issues are outdated and used infrequently. You can delete these and test your site speed.
See what your users are seeing
If you are logged into your website as an admin, log out and reload. This can give you an idea of how fast your page loads for your users, which is usually much faster than what you see as an admin! Another way to see how fast your site loads for your users, is to load your website in an incognito, or private browsing window. When you are logged in, your browser bypasses any cached information and loads all of your website.
If you find that you need help with any of the above, or you've poked around and feel a little lost, feel free to Contact Support . We do this detective work all the time.
SSL certificates provide a secure channel for you to communicate with your customers. Agathon Group's SSL certificates are an easy, inexpensive, and secure way to secure your e-commerce site. Current pricing is as follows:
- Single domain certificate (Basic) - $99/year
- Single domain certificate (Green Bar) - $199/year
- Single domain certificate, with unlimited subdomains (Wildcard) - $399/year
- Up to five different domains (SAN) - $199/year + $30/ea domain if added later
To begin your SSL certificate purchase, log in here with an existing account or create a new account. You'll then be guided through the remaining steps to complete your purchase. If you would prefer to talk through your options, Contact Support .
Migrating your site can get hairy, so we offer a no-hassle, migration service for a flat fee of $150 per WordPress installation, with discounts for multiple sites. Please Contact Support if this sounds helpful for your situation.
We enjoy figuring out ways to make WordPress work better for your particular site needs -- no, we really do -- whether that includes redesigning your site, building a custom theme or plugin, adding ecommerce functionality, and more. We offer complete web design and development services and would love to chat about your next project. Take a peek at our portfolio at https://www.agathongroup.com/portfolio.
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